O&M Coordination & Field Dispatch
Translating faults into verified field work, and holding O&M partners to the contract.
Monitoring only matters if it ends in action. O&M Coordination is the bridge between the operations centre and the field — dispatching the right intervention, verifying the fix against telemetry, and managing O&M contractors against their availability guarantees and SLAs rather than against ticket counts.
What we cover
- Fault triage, work-order creation and field dispatch prioritised by energy at risk
- Preventive-maintenance scheduling and compliance tracking
- O&M contractor SLA and availability-guarantee management
- Spare-parts and warranty-claim coordination
- Field-work verification against production recovery
- Health, safety and permit-to-work oversight
How we deliver it
- 01Work is prioritised by financial impact so the highest-value faults are resolved first.
- 02Every closed work order is verified against telemetry — a fault is only closed when production confirms it.
- 03Contractor performance is measured on energy recovered and SLA adherence, with evidence packs for any liquidated-damages position.
- 04Preventive maintenance is scheduled around production and weather windows to minimise lost generation.
The metrics we govern
Every capability is run to explicit, contractually governed performance metrics — reviewed in joint governance.
Detection-to-dispatch time
Mean time to repair
Preventive-maintenance compliance
O&M SLA adherence
Warranty recovery value
The value created
Faster return to service and less lost generation
O&M partners held accountable to outcomes, not activity
Warranty and LD value recovered that owners typically miss
How this is run
Delivered under Renewable Energy Operations's operating doctrine — the standards applied across every capability in the practice.
Governance
Each portfolio runs under an asset-management governance model: a named asset operations manager, monthly performance reviews against the P50/P90 production model, quarterly business reviews with the owner and lenders, and an annual operations plan covering preventive maintenance, vegetation, soiling and major-component strategy. RAID logs and decision registers are maintained for lender and independent-engineer scrutiny.
Reporting & insight
Owners receive a live portfolio dashboard — availability, performance ratio, yield vs budget, energy at risk, and revenue settled — plus a monthly asset report and a board-grade quarterly pack. Every underperformance event carries a root cause, energy-loss quantification and recovery action. Lender and tax-equity reporting packs are produced to the cadence and format their agreements require.
Security & compliance
OT security is treated as critical infrastructure. SCADA and remote-access environments are segmented from corporate IT, access is least-privilege and logged, and we operate to IEC 62443 principles with NERC CIP alignment where applicable. Field devices and remote connections are continuously monitored for anomalous behaviour.
Transition & onboarding
Onboarding a portfolio follows a structured 60–90 day mobilisation: data and telemetry integration, contract and warranty register build, baseline performance model validation, field-partner alignment, and runbook authoring before we assume operational accountability. No asset is taken live until its performance baseline and escalation paths are signed off.
Business continuity
Monitoring and dispatch run 24/7 from geographically redundant operations centres. Weather-event playbooks (storm, wildfire, flood, grid disturbance) govern pre-emptive curtailment, safe-state procedures and rapid post-event return to service. Critical spares strategy and field-partner coverage are mapped to each asset's risk profile.
Scalability
The operating model is asset-agnostic and vendor-agnostic. Adding a site means integrating its telemetry and contracts into the existing model — not standing up a new team. Owners can grow from a single asset to a multi-gigawatt, multi-technology fleet on one operational backbone.
Better businesses are built through better operations.
Whether you are establishing a capability centre, transforming customer operations, running critical banking infrastructure, operating renewable assets or creating value across a portfolio — Advait brings the operators, the platform and the accountability to deliver.